kbd8's Privacy Policy

01 Introduction & Scope

kbd8 ("we", "our", "platform") provides a safe and reliable online betting and casino service for Bangladeshi players. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use kbd8's website, applications, or related services.

This Policy applies to all kbd8 users — whether you are a registered member or a first-time visitor to the website. By using our services, you are considered to have given your consent to the terms set out in this Policy.

This Policy may be updated from time to time. If changes are made, we will post a notice on the website. For any questions, contact us at [email protected].

02 Information We Collect

kbd8 may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID card or passport number (for identity verification)
• Current address and country of residence

2.2 Contact Information

• Email address
• Mobile number
• Preferred language of communication (Bengali or English)

2.3 Financial Information

• Payment method details: information related to bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history — records of deposits and withdrawals
• Bank account details (for bank transfers)

Important: kbd8 never stores your full payment card number or PIN. Payment processing is completed through encrypted, secure gateways.

2.4 Usage Information

• IP address, browser type, and operating system
• Pages visited, click patterns, and session duration
• Gaming activity — bet amounts, game types, and win/loss records
• Device type and device ID

2.5 Communication Records

• Live chat history
• Content of emails or support tickets
• Records of your preferences and complaints

03 How We Collect Information

kbd8 collects your information in several ways:

• Directly: Information you provide yourself during account registration, form submissions, or when contacting our support team.
• Automatically: Data collected through cookies, log files, and similar technologies while you use the website.
• From Third Parties: Information received from identity verification services, payment processors, or anti-fraud partners.

04 Purpose of Using Information

kbd8 uses your information for the following purposes:

4.1 Providing & Operating Services

• Creating, managing, and securing accounts
• Processing financial transactions — deposits and withdrawals
• Managing gaming activity and ensuring fair play
• Providing bonuses and promotional offers

4.2 Security & Compliance

• Identity verification and age confirmation (21+ policy)
• Preventing fraud, money laundering, and unauthorized access
• Implementing responsible gambling policies
• Meeting regulatory and legal obligations

4.3 Customer Support

• Providing assistance via live chat and email
• Resolving complaints and disputes
• Sending important account-related notifications

4.4 Improvement & Analytics

• Analysing usage patterns to improve service quality
• Delivering a personalised gaming experience
• Developing new features and products

05 Sharing Information with Third Parties

kbd8 never sells, rents, or provides your personal information to third parties for marketing purposes. However, necessary information may be shared with the following parties in specific circumstances:

5.1 Service Partners

• Payment Processors: bKash, Nagad, Rocket, Upay, and related banking institutions — only the information necessary for processing transactions
• Identity Verification Services: To complete the KYC (Know Your Customer) process
• Game Providers: Pragmatic Play, Spribe, JILI, and other technology partners — to ensure a secure gaming environment
• Anti-Fraud Services: To protect accounts and prevent financial crime

5.2 Legal Obligations

If required by a court order, a request from a government authority, or a legal obligation, kbd8 is bound to provide the relevant information. In such cases, kbd8 always operates within legal processes and provides only the minimum necessary information.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party. In such cases, you will be notified in advance and the same standard of privacy as set out in this Policy will be maintained.

06 Cookies & Tracking Technologies

kbd8 uses cookies and similar tracking technologies to improve the user experience and ensure the functionality of the service.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security tokens, and basic functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Help collect website usage statistics and support service improvement.
• Marketing Cookies: Used to display relevant advertisements based on your preferences (subject to your consent).

6.2 Cookie Controls

You have the option to disable non-essential cookies through your browser settings. However, disabling cookies may limit some functionality of the service. kbd8 does not use third-party tracking pixels or cross-site tracking.

07 Data Retention & Deletion

kbd8 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active, and for a period after closure as required by legal obligations
• Financial Transaction Records: For the period required under financial regulatory rules
• Support Communication Records: For a reasonable period after the issue is resolved
• Technical Log Files: For a limited period for security and error analysis

Once legal retention periods have expired, kbd8 securely deletes or anonymises your information. To request deletion of your information, contact [email protected].

08 Data Security Measures

kbd8 adopts industry-standard technical and administrative measures to protect your information:

8.1 Technical Security

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall & Security Monitoring: Round-the-clock monitoring to prevent unauthorized access and cyberattacks
• Two-Factor Authentication (2FA): Available for additional account security

8.2 Administrative Security

• Strict access controls — only authorized staff may access user information
• Regular security training and staff awareness programs on privacy
• Security audits by third-party organizations
• An immediate response plan in the event of a data breach

09 Your Rights

As a kbd8 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (where no legal obligation requires its retention).
• Right to Restrict Processing: In certain cases, you can ask us to limit the processing of your information.
• Right to Opt Out of Marketing: You have the option to stop receiving promotional communications at any time.
• Right to Data Portability: You can request to receive your information in a readable format.

To exercise these rights, email us at [email protected]. After verifying your identity, kbd8 will respond to your request as quickly as possible. In some cases, legal obligations may prevent us from fulfilling a request in full — in such situations, you will be given an appropriate explanation.

10 Protection of Minors

kbd8 strictly does not provide services to anyone under the age of 21. This is our non-negotiable policy.

• Age verification is mandatory at the time of registration.
• kbd8 does not knowingly collect any information from minors.
• If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.
• If you become aware of a minor creating an account, please notify us immediately at [email protected].

11 Changes to the Policy

kbd8 may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Introduction of new services or technologies
• Improvements based on user feedback and suggestions

For significant changes, kbd8 will notify you in advance via email or a notice on the website. Continued use of the service after any changes will be considered your acceptance of the updated policy. You can obtain a copy of the latest version of our policy by emailing [email protected].

12 Contact

For any questions, concerns, or requests regarding this privacy policy, please contact the kbd8 support team:

• Email: [email protected]
• 24/7 Live Chat — get support in Bengali and English

Our support team is active 24 hours a day, 7 days a week, and is able to assist in both Bengali and English. We will process any privacy-related requests from you as quickly as possible.